Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, sign into your customer account and submit a return request for your order. Once the request has been sent, our customer service team will receive the return request and either approve or decline it depending on return eligibility.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you’d like to exchange an item for a different size, please include that detail when submitting your return request.

You can always contact us for any return question at: customersupport@alpherasports.com. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products and personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

International Returns

We accept returns on international orders within 30 days of delivery, provided items are unused, unworn, and in original packaging with tags attached.

Customers are responsible for all return shipping costs, including any duties or taxes incurred on the return shipment. Original duties, taxes, and import fees paid at the time of purchase are non-refundable.

To initiate an international return, please contact us at customersupport@alpherasports.com before shipping your item back. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Refunds will be issued to the original payment method once the return is received and inspected.

EU & EEA Customers — Right of Withdrawal (Cooling-Off Period)

If you are located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us of your decision to withdraw by contacting us at customersupport@alpherasports.com before the 14-day period expires.

You are responsible for the cost of returning the goods. Items must be returned in their original condition. We will issue a full refund to your original payment method within 14 days of receiving the returned items.

Please note this right does not apply to custom or personalized items, or sealed hygiene products that have been opened after delivery.

Brazil Customers

In accordance with Brazil's Consumer Defense Code (Código de Defesa do Consumidor), customers in Brazil have the right to cancel their purchase within 7 days of receiving their order, at no cost. To initiate a return, please contact us at customersupport@alpherasports.com. Refunds will be issued to the original payment method within 30 days of receiving the returned item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@alpherasports.com.