Shipping policy

Processing Times

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day. You will receive an email confirmation with tracking information as soon as your order ships.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer free shipping on all U.S. orders of $80 or more (after discounts and before tax). We do not offer free shipping on international orders.

Shipping Methods

We ship using the following carriers:

UPS

FedEx

DHL (International)

Customers can choose their preferred shipping method at checkout.

Estimated Delivery Times (United States)

Economy Shipping: 5-8 business days
Standard Shipping: 3–5 business days

International Shipping, Duties & Taxes

We ship to select international destinations. For orders shipped internationally, duties, taxes, and import fees are calculated and collected by the customer at checkout.

Alphera Sports has no control over customs processes or carrier delays. Delivery times for international orders may vary due to customs processing. While we aim to fulfill and ship orders promptly, we cannot guarantee delivery dates for international shipments.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking to update.

Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping address. Alphera is not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Alphera is not responsible for lost or stolen items. If your package is missing, please contact the carrier directly to file a claim.

Questions?

For any shipping-related questions, please reach out to us at: customerservice@alpherasports.com.